Salon Policy
Welcome to our salon! We are committed to providing you with a relaxing and enjoyable experience. Our policies are in place to ensure that every visit is smooth and satisfying. Please take a moment to review our salon policies to help us serve you better. you for choosing us!
Booking
We operate on a BOOKINGS ONLY policy and not accommodate walk-ins. A non-refundable booking fee is required to your appointment, with the amount varying depending on the selected service. Once you your appointment, you will receive a confirmation via email or text, along with a reminder 48 hours prior to your appointment. ensure smooth communication, please provide accurate contact information to keep informed and avoid any issues.
Clients
To help reduce crowding, lower noise levels, and protect the privacy of other clients, we kindly ask that you attend your appointment alone. Exceptions will be made for those needing extra support, as parents with children or who require assistance due to vulnerability. Since our unit cannot accommodate multiple visitors at once, we appreciate your understanding in bringing only one additional person if necessary.
Cancellation
You can cancel your appointment without penalties up to 48 hours in advance. However, if you cancel less than 24 hours of your scheduled time a fee of 50% of your service will be charged to account for the late notice. Additionally, failing to attend your appointment without prior notification will result in the forfeiture of your deposit. Please be aware that frequent cancellations or no-shows in a short timeframe may lead to limitations on future bookings or removal from our database.
Late payment fee
To provide the best experience for all clients, we kindly request that you arrive on time for your appointment. We allow a 10 minute grace period after your scheduled time. If you arrive more than 10 late without notifying us, your appointment may be cancelled, and a late fee of £10 may be charged. If you do not show up or give less than 24 hours', a cancellation fee of 50% of the service cost may apply. Please plan accordingly and contact us if you are running late. We understand that delays can occur and will do our best to accommodate you whenever possible.
